Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!
Great Benefits
Competitive salary and benefits package.
Defined-benefit pension plan.
Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service.
Under the general direction of the Service Desk Lead, the Technical Writer is responsible for the preparation, editing, coordination, and assembly of complex documentation, templates and standards, internal and external communications, and other documents, as required. The Technical Writer is required to work in a team environment and provide effective solutions to various Digital & Technology requirements in observance of Manitoba Hydro's practices and policies.
Responsibilities:
Acquire, compile, and arrange all electronic and written materials for technical documentation, knowledge base (KB) articles, internal and external communications, and other documents required in accordance with established standards.
Edit all provided materials for spelling, grammar, and standards for clarity of presentation.
Establish and follow writing style guides, such as the Microsoft Writing Style Guide.
Communicate suspected errors and, with technical representatives, make the necessary corrections.
Prepare communication and post IT (Information Technology) Notices & Alerts, send out Banner Broadcast emails to all Service Hub users and prepare and finalize communications for eGrams.
Review and interpret provided materials and arrange appropriate standard wording or graphics for inclusion in technical documents.
Interview individuals and facilitate meetings with technical experts for the purpose of gathering information, reviewing, and refining documentation.
Research, develop and maintain technical documentation for Digital & Technology by working independently or with representatives from all affected groups.
Maintain and update Digital & Technology SharePoint sites, including managing active files and keeping information current.
Qualifications:
Two year diploma in Creative Communications (or in a Communications field from an institute of recognized standing) and a minimum of two years related technical writing experience;
OR
Grade 12 and one year Technical Communications certificate (or in a Communications field from an institute of recognized standing), and three years related technical writing experience.
IT Technical writing experience is considered an asset.
Able to facilitate IT service management, project lifecycle, and business process related discussions with peers and customers.
Skilled with typical Office 365 software, ability to create/edit Visio workflows, identify process bottlenecks, gaps, and potential improvements in document content.
ITIL Foundations v3 or 4 and project lifecycle (waterfall/agile) training is preferred.
Experience creating/editing IT project lifecycle based documentation and/or documentation supporting IT service management related documentation changes for IT engineering, operations, support, and program management.
Demonstrated ability to organize multiple content packages and maintain project delivery dates by rearranging priorities.
Demonstrated technical and business writing ability providing clarity of information.
Demonstrated editing skills including proficiency with spelling, grammar, formatting, punctuation, and sentence structure.
Salary Range
Starting salary will be commensurate with qualifications and experience. The range for the classification is $31.31-$43.31 Hourly, $59,998.64-$82,986.80 Annually.
Apply Now!
Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is MAY 23, 2023.
We thank you for your interest and will contact you if you are selected for an interview.
This document is available in accessible formats upon request. Please let us know if you require any accommodations during the recruitment process.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service.
